Return & repair
If you are not completely satisfied with your purchase from vocas.com, you can return your item(s) for a full refund within 14 days of confirmed delivery.
Special sales, demo items and promotions may have modified return policies. If an item from a bundle is returned for refund, the total bundle discount or the total value of the gifts will get deducted from the returned item prior to issuing a refund. If the bundle discount (or gift value) exceeds the value of the returned item, the difference must be paid to be able to return the item.
If you would like to return your Vocas item(s), please contact us by either submitting a call request or sending a message (see Contact Us). We will share with you a Return Merchandise Authorization (RMA) code and ask that you clearly mark this codeoutside of your shipping box as you ship your Vocas item(s) back for a refund.
You will be liable for the shipping and any applicable customs/duty fees returning the item(s).
If the return is made due to a faulty product, or an incorrectly shipped product, or if you are returning your Vocas item(s) due to a defect, or functionality issue, or because it is not the item you have ordered, we will gladly email or mail a return shipping label covering all shipping related expenses. In order to determine whether the return is initiated due to a technical problem, we may ask for you to provide visual support like images or a video on the item(s).
Returned merchandise must be in its original packaging, and placed in a decent shipping box (TIP: You can return your item(s) in the same, specifically sized shipping box you have received them in). Please make sure to clearly mark the RMA code you have received from us outside on the box.
Do not forget to cover or peel off any existing shipping labels on the box.
Vocas cannot be held accountable for return shipments that have not reached Vocas or returns made without RMA codes. We strongly advise that if you are returning your Vocas item(s) with a carrier of your choice that you use a traceable shipping method.
It may take 4-5 business days for your return to reach the Vocas. Once it is received and inspected, your refund will be processed and automatically applied to your credit card or original method of payment within 14 business days. Please note that depending on your credit card company, it may take an additional 2-4 business days after your credit is applied for it to post to your account. Business days are defined Monday-Friday.
Customs, duties & taxes
There are no customs duties or taxes on orders shipping within the EU. Orders shipped outside of the EU may be subject to import taxes, customs duties and fees collected by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are collected once a shipment reaches the recipient's country. Additional charges for customs clearance must be paid for by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; and when customs clearance procedures are required, it can cause delays beyond our original delivery estimates. We advise that you contact your local customs office for more information.
If your order is not yet shipped, you may contact us via email@example.com and ask to cancel your order. Your payment will be refunded in full. Pre-orders are excluded.
Please contact us to help diagnose any repairs that you may need – we are here for you!
We can then determine whether the repairs will be covered under our Warranty. If your repair is not covered, then we can quote the estimated charge to repair. Either way, we will make sure that you will be back on track in no time!
In most cases, we are also able to provide the spare part(s) to help you resolve the issue on your own without sending the item(s) in for repairs. If the identified issue is covered under our Warranty and it is determined that spare part(s) will fix it, we will happily send you the part(s) at no additional cost.
In case the issue is not covered by our Warranty, then we can quote the estimated charge for the spare part(s) and shipping.
If you decide to ship your item(s) to us for repair, please contact us to receive a Return Merchandise Authorization (RMA) code which we will ask for you to clearly mark outside of the box. Any shipping costs or customs fees are on the account of the customer.
Your shipment has to be accompanied by a copy of the orginal invoice.
The value of any benefits received will not exceed the price paid for the original product.
Each product can only be replaced for once.